Returns, Exchanges & Refunds

This is a draft policy for upcoming digital frame sales. Orders are not being accepted yet. We will finalize the model, included items, shipping and return costs, return address, warranty and support terms before accepting orders and publish the final policy. This notice does not limit statutory consumer rights.

This draft covers standard finished digital frames and included items sold to consumers in Korea. App subscriptions are separate products. Buying a frame does not enroll you in a paid subscription or promise permanently free services. Subscription pricing, renewal, cancellation and refund terms will be provided before paid services begin.

You may request cancellation before shipment; after shipment, collection or return procedures apply. For a change of mind, withdrawal is available within 7 days of receiving the contract information, or within 7 days of receipt if the goods arrive later. Special statutory starting dates apply where contract documents are missing or withdrawal is obstructed.

For goods that differ from the advertising or contract, request withdrawal within 3 months of receipt and within 30 days of learning, or being able to learn, of the discrepancy (Article 17 of the Korean Act on Consumer Protection in Electronic Commerce).

The buyer bears return costs for a change of mind; the seller bears them for defective, incorrect or nonconforming goods. We do not charge a separate penalty or cancellation fee for lawful withdrawal. Specific shipping and collection costs will be disclosed before sales begin.

Opening packaging to inspect the contents alone does not prevent a return. Buyer-caused damage or use that substantially reduces value may restrict withdrawal where legal requirements are met; we explain the grounds. App pairing or photo synchronization alone does not automatically make a frame non-returnable. Rights for defects and nonconformity remain separate.

For supplied goods, we refund within 3 business days of receiving the returned goods; before supply, within 3 business days of withdrawal, as required by law. The period does not restart after our internal inspection. We promptly request payment cancellation and apply statutory compensation for delayed refunds (Article 18 of the same Act).

We normally cancel the original payment and securely confirm a refund account where necessary. Final posting times vary by payment method. Payment-provider outages or technical cancellation limits do not remove a valid refund right. Closing your account or deleting the app does not extinguish return or refund rights for a frame purchase.

We explain the applicable exchange, repair or refund process for defective or incorrect goods, rather than requiring repair for every initial defect. Warranty duration, coverage, repair provider and costs will be finalized before sales begin. Withdrawal deadlines do not end all remedies for defects.

Before a return, unlink and reset the frame if possible to clear local photos, account connections and network information. A broken device that cannot be reset can still be submitted. We do not ask for passwords or verification codes. Clearing the device is separate from deleting original photos in a family album.

Contact us by phone or email below with the order identifier and your request. Missing evidence photos or an inability to reset the device do not prevent submission. We will separately provide the collection address; do not send goods to the business address without instructions. Order and handling procedures will be finalized before sales begin.

For unresolved disputes, contact the Korean consumer counseling center (1372) or the E-Commerce Mediation Committee (www.ecmc.or.kr). Applicable statutory rights are not restricted by this policy.

This English text describes the same domestic-sales draft as the Korean text. If the two ever differ, the Korean version governs, subject to applicable statutory consumer rights.