Account deletion request
You can delete your Ongi account yourself from Settings after signing in. If you cannot sign in, submit a deletion request below.
① Sign in and delete it yourself (fastest)
In the app or on the web, sign in and go to Settings > Account > Delete account. Deletion completes on that screen with no separate request.
② Can't sign in? Submit a deletion request
Leave the email you signed up with and we'll log the request. A request is not a deletion — it starts a verification step, because no one should be able to delete someone else's account. Our team verifies ownership before deleting.
③ What is deleted and what is retained
Deleted
- Account information such as email, nickname, date of birth, and profile photo
- Memory spaces, videos, photos, and decorations
- Comments, likes, letters, and follow relationships
- Any remaining treat balance (not refundable)
Retained as required by law
- Payment, transaction, and refund records: kept separately from your account for 5 years under Korean e-commerce law, then destroyed
- Report and moderation history: retained without identifiers for dispute handling
Retained data contains no personal information that identifies your account and is not used for any purpose beyond the legal retention requirement.